🚨 New Live Agent Escalation
Customer: {{ user.username|default:'Guest' }}
Time: {{ timestamp }}
Recent Orders
{{ order_summary|linebreaks }}
Chat History (last messages)
{{ chat_history|linebreaks }}
Please respond to the customer as soon as possible.
NexusMart AI Support - Port Harcourt, Nigeria
🚨 New Support Ticket #{ ticket_id }
Customer: {{ user.username }} ({{ user.email|default:'No email' }})
Phone: {{ phone }}
Time: {{ timestamp }}
Recent Orders
{{ order_summary|linebreaks }}
Chat History
{{ chat_history|linebreaks }}
View Full Ticket in Django Admin