{% extends "admin/change_form.html" %}
{% load i18n admin_urls %}

{% block object-tools %}
    {{ block.super }}
{% endblock %}

{% block after_field_sets %}
    {{ block.super }}
    {% if original %}
    <div class="module" style="margin-top: 20px;">
      <h2>Reply to Customer with Attachment</h2>
      <form action="{% url 'shop:admin_reply_to_ticket' original.id %}" method="post" enctype="multipart/form-data">
          {% csrf_token %}
          <div class="mb-3">
              <label>Reply Message:</label>
              <textarea name="reply_text" class="form-control" rows="5" required></textarea>
          </div>
          <div class="mb-3">
              <label>Attachment (optional):</label>
              <input type="file" name="attachment" class="form-control">
              <small class="text-muted">Images, PDFs, screenshots, etc.</small>
          </div>
          <div class="mb-3">
              <label>Send via:</label>
              <select name="channel" class="form-select">
                  <option value="email">Email</option>
                  <option value="whatsapp">WhatsApp</option>
              </select>
          </div>
          <button type="submit" class="btn btn-success">Send Reply</button>
      </form>
    </div>
    {% endif %}
{% endblock %}